Shipping Policy
Last updated: November 1, 2026
MN Model (https://www.mnmodel.cc) is operated by LYRA GLOBAL LLC, 5063 S State St, Salt Lake City, UT 84107, United States. All prices and shipping charges are in US dollars (USD).
Where We Ship
We currently ship to the United States and to European Union (EU) countries. We do not ship to other countries at this time.
Where Orders Ship From
All orders ship from our US warehouse with a tracked shipping service. The carrier may vary by destination and is shown in your shipping confirmation email.
Order Processing Time
Orders are processed and handed to the carrier within 1-2 business days (Monday-Friday, excluding US public holidays) after payment is confirmed. This processing time applies to every shipping method, including Expedited Shipping. Orders placed on weekends or holidays are processed the next business day.
Shipping Rates and Delivery Times - United States
- Standard Shipping: $4.99 - FREE on orders over $49.00
Estimated delivery: 3-7 business days after your order ships
- Expedited Shipping: $9.99
Estimated delivery: 2-3 business days after your order ships
Expedited Shipping shortens transit time only; the 1-2 business day processing time still applies. The free-shipping threshold ($49.00 order subtotal after discounts, before tax) applies to US Standard Shipping only.
Shipping Rates and Delivery Times - European Union
- EU Shipping: $14.99 (taxes and duties included)
Estimated delivery: 7-14 business days after your order ships
EU Import VAT and Duties - Delivered Duty Paid (DDP)
We ship EU orders Delivered Duty Paid (DDP):
- Prices shown to EU customers are tax-inclusive.
- MN Model pays the EU import VAT and any customs duties through our DDP carrier.
- You will not pay anything extra on delivery - no import VAT, duties, customs clearance or carrier handling fees.
If a carrier or customs office ever asks you for payment on an MN Model order, please do not pay it and contact us at admin@mnmodel.cc so we can resolve it.
Delivery Estimates
Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather or peak seasons. Shipping costs and available methods are shown at checkout before you pay.
Shipping Delays and Your Right to Cancel
If we cannot ship your order within the processing time stated above, we will email you with the reason (for example, an item is temporarily out of stock) and a revised shipping date, and you may cancel the order for a prompt full refund. If we cannot ship your order within 30 days of your order date, we will cancel it and refund you in full unless you agree to wait.
Order Tracking
A tracking number is emailed to you for every order once it ships. If you have not received tracking information within 5 business days of placing your order, please check your spam folder, then contact us.
Shipping Address
Please make sure your shipping address is correct at checkout. We can only change an address before the order ships; email admin@mnmodel.cc as soon as possible. We are not responsible for orders delivered to an incorrect address entered by the customer.
Multiple Packages
Items in one order may ship separately and arrive on different days. You will receive tracking for each package.
Holiday and Peak-Season Delays
During public holidays and peak seasons (such as November-December), processing and delivery may take longer than the estimates above. We recommend ordering early for gifts and time-sensitive orders.
Christmas 2026 Order Deadlines (US)
To receive your order before Christmas with US Standard Shipping, please place it by Wednesday, December 16, 2026 (11:59 PM Mountain Time). Our US warehouse ships its final pre-Christmas orders on Thursday, December 17, 2026. Orders placed after December 16 will still ship, but we cannot guarantee delivery before December 25.
Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO addresses or the EU takes longer, so please order earlier. Delivery dates are carrier estimates, not guarantees; weather and peak-season volume can cause delays.
Lost, Delayed or Damaged Packages
If your package is delayed beyond the estimated window, arrives damaged, or appears lost, email admin@mnmodel.cc with your order number. For damaged items, please include photos. See our Refund & Return Policy for replacement and refund details.
Contact
LYRA GLOBAL LLC (MN Model)
5063 S State St, Salt Lake City, UT 84107, United States
Email: admin@mnmodel.cc (we reply within 1-2 business days, Monday-Friday)